Silhouette of a horse and rider jumping over an obstacle with hearts in the background.
Logo with "GFI" in bold white letters on gray circle background.

GILLFAB INDUSTRIES

Refund Policy

Warranty, Returns & Refunds

Warranty

All of our products come with a 12-month warranty. Your order confirmation email, which is automatically sent to you after placing an order, serves as your digital receipt. Please note that products that have been incorrectly fused may not be warranted.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

To start a return, please contact us at

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unfortunately, we cannot accept returns on sale items.

For any return questions, please contact us at

Refunds

We are not obliged to give you a refund if you simply change your mind about a purchase. We do not offer a change of mind policy, so please be careful when ordering. We are confident you'll love our products, but please choose carefully.

We do not provide refunds for damages caused by the user, such as incorrect use, incorrect installation, or any issues caused by them. Examples of these include things such as incorrectly fused wiring or damaged products due to incorrect installation and misuse.

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.